Refund policy
Refund & Return Policy
At Madasty.com, we want you to love every purchase. If something isn’t quite right, we’re here to help make the return process simple and stress-free.
Returns
We accept returns within 14 days of delivery for eligible items.
To qualify for a return:
- Items must be unworn, unused, and in original condition
- Tags and original packaging must be included
- Items must be free of stains, odors, makeup, or damage
Non-Returnable Items
For hygiene and safety reasons, the following items are final sale:
- Bodysuits
- Swimwear
- Undergarments
- Beauty products
- Clearance or sale items
- Customized or personalized items
Refunds
Once your return is received and inspected, we’ll notify you of approval status.
Approved refunds are issued back to your original payment method within 5–10 business days depending on your bank or payment provider.
Shipping fees are non-refundable unless the item arrived damaged or incorrect.
Exchanges
We currently offer exchanges for damaged, defective, or incorrect items only. If you received the wrong item, please contact us within 48 hours of delivery.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, email us at support@madasty.com with:
- Your order number
- Photos of the item and packaging
- A brief description of the issue
We’ll work quickly to resolve it.
Return Shipping
Customers are responsible for return shipping costs unless the item was incorrect or damaged upon arrival.
We recommend using a trackable shipping service, as we are not responsible for lost return packages.
Order Cancellations
Orders may only be canceled within 2 hours of purchase. After processing begins, orders cannot be changed or canceled.
Contact Us
For any questions regarding returns or refunds, contact us at:
Email: support@madasty.com
Website: Madasty.com